Privacy Policy
This Privacy Policy explains what information we collect when you use Tool Verse, how we use it, and the choices you have. By using this website or placing an order, you agree to the practices described below.
Information We Collect
Information You Provide Directly
When you create an account, place an order, or contact support, we collect information such as your name, email address, phone number, and any details you provide in a support ticket or product request form.
Payment Information
Payments are processed through EasyPaisa, JazzCash, Binance, USDT (TRC20), and Meezan Bank. We do not store your full payment credentials on our servers. Payment details are handled directly by the relevant payment provider, and we only retain the transaction reference needed to confirm and deliver your order.
Order and Delivery Information
Depending on the product, delivering your order may require us to know or generate account credentials on your behalf, such as a login email created for a private subscription. We handle this information only as needed to complete and support your order.
Automatically Collected Information
Like most websites, we use analytics tools to understand how visitors use our site, including pages viewed, time spent, and general location (based on IP address, not exact location). We may also use tools such as Facebook/Instagram Pixel and similar advertising technologies to measure the performance of our ads and show relevant offers to past visitors.
How We Use Your Information
- To process and deliver your order
- To provide customer support and respond to inquiries
- To send order updates, delivery confirmations, and renewal reminders
- To send occasional promotional offers, if you have opted in (you can unsubscribe at any time)
- To improve our website, product offerings, and overall service based on usage patterns
- To detect and prevent fraud or abuse of our services
How We Share Your Information
We do not sell your personal information to third parties. We share information only in the following situations:
- With payment processors, to complete and verify transactions
- With the underlying service providers, where necessary to activate or manage a subscription on your behalf
- With analytics and advertising platforms (such as Google, Meta), in aggregated or pseudonymous form, to measure ad performance
- When required by law, or to protect our legal rights
WhatsApp and Messaging Communication
If you contact us via WhatsApp or submit a product request form, the phone number and details you provide are used solely to respond to your inquiry or process your order. We do not add you to marketing lists without your consent.
Cookies
We use cookies to keep you logged in, remember your cart, and understand site usage through analytics. You can disable cookies through your browser settings, though some features of the site may not work as intended if you do.
Data Retention
We retain order and account information for as long as your account is active, or as needed to resolve disputes, provide support, and comply with our legal obligations. You can request deletion of your account data at any time, subject to the retention needed for financial and legal record-keeping.
Your Choices
- You can update your account information at any time by logging into your dashboard.
- You can unsubscribe from promotional emails using the link provided in any marketing email.
- You can request a copy of the data we hold about you, or request its deletion, by contacting us.
Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may link to third-party sites, including the platforms whose subscriptions we sell. We are not responsible for the privacy practices of those external sites, and we encourage you to review their own privacy policies.
Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please reach out through our Contact page, email us at info@toolverse.site, or message us on WhatsApp.